Help Center

PROVIDER

1. Register an Account

- Click the “Join Us” button on the website.

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- Select "Forwarder" during registration.

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- Select your role: Forwarder or Liner.

- Fill in your details: full name, email, phone number, and create a password.

- Complete the registration and check the confirmation email from the system.

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2. Login

- Click the “Log In” button

- Enter your email and password.

- Access the service provider dashboard.

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3. Affiliate Program

- Go to your Dashboard and copy your Affiliate Link to invite customers.

- You can share the link immediately, even before completing profile verification.

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4. Profile Verification

- Go to “My Profile” at the top-right corner.

- Select the “Please Verify” option.

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Fill in company and personal details:

- Company name, address, position

- Bank account for receiving commission (If referring customers)

Upload required documents such as:

- VAT Registration Certificate

- Company Certificate

- Customs Broker License (if any)

- Review and save the information

- Wait for administrator verification and check the results via your dashboard and email.

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5. View Shipment Requests

-When a customer submits a quotation request, the system will notify via email and the “ALL INQUIRY” page

"Once a quotation has been submitted, the background will be highlighted in green."

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Review request details such as: - Job type (Import / Export)

- Transport mode (LCL, FCL, AIR)

- Transport route

- Cargo details and special requirements

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6. Submit Quote

- Analyze costs and profit margin based on the customer’s requirements

- Fill in quote details in the system, including:

  • Origin port, destination port
  • Transit time, departure date, carrier
  • Freight charges, surcharges
  • Cargo insurance cost
  • Origin and destination charges
  • Service terms (e.g., credit term, additional services)

- The system will notify the service fee (3% or minimum 500 THB) for confirmation before submission and display the final net price (All Prices Included)

- The system will display your quote ranking in “My Inquiry”

- Quote revisions are allowed once after the submission

- Click “Send a quotation” to send to the customer

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7. Await Customer Confirmation

- When the customer selects a forwarder, the system will notify via dashboard and email

- The administrator will confirm price and sailing/flight schedule

- The administrator will connect both parties via email for shipment coordination

- The administrator will be included in the email communication loop to monitor the progress of the shipment and provide assistance if any issues arise.

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8. Shipment Execution

- Receive the goods from the customer and execute the shipment as agreed

- Update shipment status to the customer and administrator, such as vessel departure date and ETA at destination port

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- Upon departure from the port of origin, the forwarder must immediately send the relevant shipping documents to the platform for record-keeping and service fee calculation, such as B/L, AWB, or other required documents

- Delivering the original documents to the customer is the forwarder’s sole responsibility and must be completed within the agreed timeframe in the service contract

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9. Completion

- Once the goods depart from the port of origin, the system will automatically mark the job as “Completed”

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- Admin will issue and send closing documents such as invoices, receipts, or tax invoices (if applicable) follows the platform’s terms and conditions

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10. Receive Ratings & Reviews

- Customers can rate 1–5 stars and leave a review.

- Positive reviews help build credibility and increase chances of new business

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11. Commission

- After the forwarder pays the service fee, the system calculates commission for the referrer, showing shipment details such as request ID, cargo volume, total shipment value.

- The system deducts withholding tax and other applicable taxes before transferring the net amount to the referrer, in accordance with the platform’s terms and conditions.

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